An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- Minimum 10 years of relevant experience in hospitality, housekeeping, facility management or service quality assurance.
- Graduate; Hotel Management qualification preferred. Luxury/premium hotel housekeeping background is a strong advantage.
- At least one year with an integrated facility management company is an added advantage.
- Presentable, impeccably groomed, articulate and fluent in spoken and written English.
- Proficient in Microsoft Excel, PowerPoint, Word & AI tools; capable of producing polished executive MIS.
- Observant, organised, proactive and comfortable with regular site visits and occasional event-hour flexibility.
- Conduct scheduled and surprise site inspections covering housekeeping, hygiene, ambience, presentation and operational readiness.
- Audit adherence to SOPs, service standards, vendor SLAs and applicable compliance requirements.
- Document observations with photographs, responsible owners and deadlines; verify corrective action closure.
- Identify recurring deficiencies and recommend practical improvements to service quality.
- Support Facility Managers at residential properties, sales, corporate and project site offices without replacing site-level accountability.
- Assist with VIP visits, leadership walkthroughs, site readiness, guest services and escalations.
- Review front-office, pantry, housekeeping, grooming and guest-experience standards; help standardise best practices.
- Prepare weekly and monthly consolidated MIS for facility management, hospitality management and events management.
- Maintain dashboards for audits, snags, vendor performance, service quality, action closure and operational KPIs.
- Analyse trends and prepare concise Excel reports, PowerPoint presentations and Word documents.
- Accompany the HOD to senior leadership and CEO reviews, providing data, presentations, minutes and action tracking.
- Coordinate and support on-ground execution, post-event restoration and other operational assignments as directed.
- Timely completion of audits and inspection reports
- Closure and verification of corrective actions
- Consistency of housekeeping, hospitality and site presentation standards
- Accuracy and punctuality of corporate MIS and leadership presentations
- Responsiveness to multi-site support and event assignments
- Reduction in repeat quality observations
Skills
FacilitiesOtherGoExcelComplianceMIS ReportingQuality AssuranceLeadershipPowerPointIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Similar Jobs
View allNew Others roles in MAIA Experience Centre (MEC).
One email a day. Unsubscribe any time.

