Call Center Customer Service Representative

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 7 months ago
0-4 years
Delhi
Work from Office

Posted: 7 months ago
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Applicants: 86+
Job Description
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Job Description

    As a Call Center Customer Service Representative at our company based in South Delhi, India, your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure overall customer satisfaction. Your daily tasks will involve answering customer queries, providing detailed product and service information, troubleshooting problems, maintaining accurate customer records, and escalating complex cases to the relevant departments.
    Key Responsibilities:
    - Handle inbound and outbound calls efficiently
    - Address customer inquiries and resolve issues promptly
    - Ensure customer satisfaction by providing exceptional service
    - Provide product and service information to customers
    - Troubleshoot problems and escalate complex cases as needed
    Qualifications Required:
    - Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
    - Experience in handling Customer Experience and interacting with Customer Service Representatives

    Looking to get Placed? Try our Placement Guarantee Plan


    - Strong communication and interpersonal skills
    - Ability to work effectively in a fast-paced environment
    - Strong problem-solving and conflict resolution skills
    - High school diploma or equivalent; a Bachelor's degree is a plus
    - Experience in the healthcare industry is advantageous,

Skills

Customer SupportCustomer SatisfactionCustomer ServiceCall CenterProblemsolvingInterpersonal SkillsConflict ResolutionCustomer ServiceCustomer SupportCustomer SatisfactionCommunication

If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.

About Company

At MAICAT, we are dedicated to revolutionizing the healthcare landscape through cutting-edge AI solutions. Our mission is to enhance patient care, streamline healthcare operations, and improve overall health outcomes by leveraging the power of artificial intelligence. MAICAT Healthcare Technologies is the product-focused AI arm of a large multinational conglomerate with presence in over 100 countries and 20,000+ employees. MAICAT Healthcare is focused on building cutting-edge AI solutions for healthcare, with a vision to improve patient care, streamline healthcare operations, and improve overall health outcomes by leveraging the power of artificial intelligence.
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Important dates & deadlines?

Application Deadline

27 Oct 25, 11:44 AM IST

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Call Center Customer Service Representative

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