Technical Account Manager

About Mailercloud

Mailercloud is a fast-growing SaaS-based email marketing automation platform helping businesses design, send, and optimize email campaigns with advanced deliverability, segmentation, and automation capabilities. We empower global enterprises to achieve maximum ROI through intelligent marketing workflows and personalized customer engagement.

Job Summary

We are seeking a Technical Account Manager (TAM) to act as the primary liaison for our enterprise clients during and after onboarding. This is an on-site role based at our Bangalore office, ideal for someone with strong technical expertise, a customer-first mindset, and excellent communication skills. The TAM will play a critical role in client onboarding, campaign management, deliverability optimization, and long-term strategic partnerships.

Office Location: Government Cyber Park, Calicut

Package: upto 5 LPA

Job Type: Full-time

Key Responsibilities / Duties

Client Onboarding & Enablement

• Lead onboarding for enterprise clients, serving as the primary point of contact throughout their journey.
• Facilitate product training, workflow setup, and go-live planning for smooth adoption.
• Create and maintain onboarding documentation, guides, and best practices.

Account Management & Technical Support

• Build strong relationships with clients by understanding their goals and tailoring Mailercloud solutions to meet their needs.
• Provide proactive technical guidance, troubleshooting, and best practices for email deliverability, integrations, and automation.
• Collaborate closely with Product and Deliverability teams to resolve client issues and implement solutions.

Strategic Partnership

• Act as a trusted advisor, ensuring clients derive maximum ROI from Mailercloud.
• Monitor client usage and adoption metrics to identify risks and drive engagement.

• Email Deliverability and inbox placement strategies.
• Email Campaign Flow Design, Setup, Configuration & Maintenance.
• Email Database Segmentation for targeted campaigns.
• Email Testing & Debugging for optimized results.
• Campaign Management across enterprise accounts.
• Hands-on with Deliverability Tools: EmailConsul, RedSift, 250ok, HetrixTools, GlockApps, Dmarcly, MailerQ, Netcore, CakeMail, SNDS, GPT, Validity, Yahoo FBL, Kibana, ElasticSearch, Dmarcian, Bright-Verify, Return-Path.
• Familiarity with Email Testing Tools: Litmus, Email on Acid (Mozify), CloseAlert, IQONOMY, MotionMailapp, Usabilla, FreeBee.

• Bachelors degree in Computer Science, IT, Business, or a related field.
• 2–5 years of experience in account management within a sales-driven organization. Experience with an email marketing automation platform will be an added advantage.
• Strong knowledge of email marketing, campaign management, and deliverability best practices.
• Excellent communication and presentation skills, with the ability to train and influence enterprise clients.
• Problem-solving mindset with experience handling technical escalations.
• Familiarity with APIs, integrations, and CRM tools is a plus.

  Why Join Mailercloud

• Be part of a fast-growing SaaS company with a global footprint.
• Engage with enterprise clients across industries worldwide.
• Competitive compensation, career growth opportunities, and continuous learning culture.
• Job Type: Full-time