Posted: 13 hours ago
0-3 years
Sriperumbudur, Gurugram
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027
Posted: 13 hours ago
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Job Description
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Job Description
- Provides a channel of communication to customers, processing new enquiries.
- Act as a channel between customer and Sales team to ensure on time delivery. Coordinating with commercial teams in preparing shipping documents.
- Post Sales & Pre Sales Assistance
- Handing Customer Complaints and Sales returns.
- Proactive follow ups with Order Processing team and customer to meet the expected demand based on Customer
- Sharing Pending order status with customers - Payment follow- ups with customer in case of delay
- Conducting Customer Satisfaction Survey to ensure flawless service to customers
- Training customers on placing orders through Sales Force tool.
Skills
Product SupportManagementOrder FulfillmentCustomer ServiceOrder ManagementCustomer SupportCustomer SatisfactionOrder ProcessingDeliveryCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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