Posted: 1 week ago
2-5 years
Sriperumbudur
Operations Maintenance & Support
work from office
Full Time
Closes 3 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description
- Provides a channel of communication to customers, processing new enquiries.
- Recommending suitable products to customer based on the requirements.
- Ensure product availability and time constraint delivery by coordinating meticulously with internal customers.
- Act as a channel between customer and Production units to ensure on time delivery. Coordinating with commercial teams in preparing shipping documents.
- Finalizing the Incoterms with the customer.
- Post Sales Assistance
- Handing Customer Complaints and Sales returns.
- Proactive follow ups with Factories to meet the expected demand based on Customer forecasted volume
- Inventory Management
- Ensure adequate stocks are available at the factory to ensure flawless delivery - Collecting digital KYCs from customers
- Sharing Pending order status with customers - Payment follow- ups with customer in case of delay
- Conducting Customer Satisfaction Survey to ensure flawless service to customers
- Training customers on placing orders through Sales Force tool.
Skills
ProcessingOrder FulfillmentCustomer ServiceSAPProcessCustomer SupportOrder ProcessingCustomer SatisfactionProductionInventoryDeliveryCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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