Operations Executive - Mall Operations

The position is mainly responsible for effective coordination and execution of daily operational tasks / activities concerning to Centre maintenance and up keep, supporting redevelopment projects and Centre presentability in the assigned Centre ensuring high level of operational support is provided to Mall Management and tenants in a timely manner.

• Follow & implement the operational SOPs, policies, strategies and procedures.
• · Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.
• · Identify & inform Management of any Health & Safety risk related to the Properties building that may affect employees, contractors & the public.

· Attend to tenant queries in the assigned asset on stock taking, visual merchandising, delivery of materials, store maintenance and minor store renovation works. Forward to security control the Management approval / permission to conduct required works in the store.

· Coordinate with the concerned departments for the issues to be resolved i.e. mall defects, rectification work, fire & safety, security, maintenance, cleanliness and other Centre issues raised by the Senior / Manager Operations on their daily inspection / walk-about.

· Coordinate with Procurement on the tendering process for all jobs assigned to be carried out by operations team. · Issue letters / notifications in advance to tenants for all related access to tenancies, shutdowns and temporary closure of certain areas of the Centre.

· Secure tenants approval for off-mall hours’/night access works to enable Engineering Department’s maintenance works on regular basis

· Monitor the performance of all soft services contractors in the assets and ensure they are fully compliant with their SLA contractual obligations. Report any breech or variation to the Operations Manager.

· Carry out routine inspection checks for different aspects of the assets (loading bays, back of houses, parking, washrooms, food courts, public corridors, storage, tenancies, Mall peripherals, rooftops, plant rooms etc)

· Provide all relevant information and documentation during the Operations Audit process (Fire, Health & Safety, Security, FM etc.). Ensure finding of the Audit process is implemented within the agreed timeline.

· Ensure the contractors working in the mall common areas and in fit-outs are inducted on the Mall Fire, Health and safety regulations.