Projects And Quality Assurance

Role Purpose:

A critical player in the PMO is a Project QA Analyst who helps refine, audit, and enforce project management policies, standards, and procedures within MAFTech. This role has a keen eye for detail, discipline to follow up on actions to completion, and strong collaboration skills to partner with MAFTech such as Portfolio Managers, Program/ Project Managers and GRC. This role will stay current on our ITBM system, project management procedure adoption, project artifacts maintenance and PMO strategy implementation in a rapidly evolving and expanding MAFTech landscape.

Project Quality Analyst will provide and manage the day-to-day assigned IT projects SOP related compliance, audit, PMO procedure awareness review functions with Project Management community throughout the MAFTech.

Responsible for creating and reporting on individual components of monthly project quality review, financial/ budget performance and related processes, as well as performing monthly audit review with Portfolio Managers and Financial Analyst. Ensures compliance for the project management quality review process to minimize risks for the organization.

This position will utilize IT project auditing, audit support, and internal controls related skills to support PMO-Project Quality Governance review objectives. Responsible for planning, coordinating, and collaborating with other cross-functional team members and providing required deliverables related to any IT Project audit review related activities. Supports the annual review and refresh of Demand Fulfilment policies and procedures, project management kit, templates checklists, playbooks, manuals, training materials, throughout Project Management community. Follows, maintains and contributes to PMO Governance, standard operating procedures (SOPs) and escalates areas of opportunities to improve or streamline processes in alignment with project compliance requirements.

Role Details – Key Responsibilities and Accountabilities:

The Project Quality Analyst will provide day-to-day coordination and management of the project quality assurance. This includes responsibility in the following project quality assurance areas:

• Maintain IT control systems and processes developed to ensure adherence to IT Project management compliance guidelines and internal policies.


• Act as a subject matter expert (SME) for IT project compliance related procedures, deliverables, and activities.


• Revise, iterate, and maintain IT project management policies, procedures, forms, and work instructions.


• Conduct and report findings of project quality reviews and audit against Demand Fulfillment policies, procedures, and GRC regulations.


• Make recommendations and develop action plans for continuous quality improvement.


• Manage and execute day-to-day compliance operational tasks, including ITBM controls, compliance metrics reporting, budget expenditure reporting, internal audits, and document review.


• Write PMO compliance, communications, presentations, and training materials.


• Manage and coordinate related projects and initiatives.


• Ensure the conduct of or perform gap analyses, review audit results, and participate in the identification of root causes to determine and implement corrective actions/preventive actions (CAPA).

• Measure and report project quality and financial quality compliance performance against internal and external benchmarks and industry best practice.


• Plan and implement automation improvements for our ITBM processes and governance controls.


• Support the evaluation of the efficiency of controls and improve them continuously.


• Ensure proper accounting of audit documentation for IT, including risk control, process narratives, testing, issue evaluation, and reporting.


• Prepare and maintain audit materials and regulatory compliance documentation; collaborate with GRC auditors, meet with examiners, and implement controls as needed.


• Keep abreast of regulatory and IT compliance developments within or outside of the company as well as evolving best practices in compliance control.


• Excellent interpersonal and communication skills; ability to operate in a cross cultural and complex matrix environment with the ability to build consensus across functions.


• Ability to take initiative, is dependable, and able to work with little supervision while being resilient to change.


• Ability to work within a fast-paced, cross-functional team environment.


• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.


• Support and comply with the MAFTech’s Quality Management System policies and procedures.

Definition of Success

• Well defined Plan, Do, Check, Act cycle is fundamental to achieving project quality.


• Implement quality audit processes that measure progress, both qualitatively and quantitatively, throughout the project at individual, team, and whole project levels.


• Consistent and Assertive communication across the projects/programs.


• Prompt coordination between all projects/programs and teams regarding project management quality, data input quality, project folder and artifacts maintenance.


• Identification of project management quality issues/ risks early and successful implementation of corrective actions.


• Consistent follow up with project managers to address audit findings in a timely manner.


• Proactive reporting of program/project quality status, financial performance, issues and risk mitigation.


• Facilitate lessons learned sharing across other project/program managers.


• Improved contribution to the PMO SOPs and templates.


• Abide to the usage of our internal reporting tools.

Functional/Technical Competencies

• An ability to prepare and interpret project quality assurance schedules and step-by-step action plans.


• Experience with one or more project management methodologies (mainly PMI PMBOK, PRINCE2 and agile).


• Project quality audit skills and experience, plus significant knowledge of project quality assurance planning tools.


• A distinctive blend of business, IT, audit and communication skills (This is a highly visible position with substantial impact).


• Familiarity with risk management and quality assurance control.


• Strong working knowledge of Microsoft Project and Microsoft VISIO.


• Knowledge of program management and development procedures.


• Tech savvy, proficient in MS Office and MS Power point.


• Ability to work with diversity and multi-disciplinary teams.


• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.

Personal Characteristics and Required Background:

• Work experience as a Project Quality Assurance, IT auditing/ IT general controls or similar role for a minimum of (3-5) year(s).


• BSc/ BA in Business Administration or related field.


• CISA or CIA and/or other related certifications is a plus.


• Solid organizational skills, including multitasking and time-management.


• Strong client-facing and teamwork skills.


• Hands-on experience with flowcharts, technical documentation and schedules.


• Excellent time-management and organizational skills.


• Outstanding verbal and written communication skills.


• Detail-oriented and efficient.


• Proactive problem solver and Multi-tasking.


• Preferred to be a scrum master or carries an agile certificate.