The House Of Abhinandan Lodha - Assistant General Manager - Strategy

Job description:

Strategic Projects & Reporting:

• End-to-end strategic site reports for properties under exploration or development.
• Develop and present financial and operational models (AOPs, banquet models, S&L back models).
• Build strategic decks and investor documents (e.g., Blackstone, ITC).
• Support senior leadership with data-driven presentations and trackers.

Brand Building & Guest Experience:

• Identify and map out all guest brand touchpoints across the journey.
• Curate and manage the look and feel of social media (especially Instagram), in collaboration with agencies.
• Finalize website design, content flow, and visual identity with developers.
• Onboard experience providers (naturalists, stargazers, etc.) and document experiences per property.

OTA & Digital Platforms:

• OTA setup and management including contracts, content, sponsored ads, and commission payments.
• Finalize listings and descriptions for Zomato, Swiggy, and EasyDiner.
• Competitive pricing and feedback analysis.
• Set up automated, standardized guest feedback replies.

Operations & Process Management:

• Compare and assess hotel management systems (IDS, eZee, Hotelogix).
• Validate revenue reports with finance and ensure HMS data accuracy.
• Maintain trackers, MoMs, and action items across teams and meetings.
• Coordinate with payment gateways (onboarding, integration, comparison).

• Policy, Documentation:
• - Develop internal policy documents (e.g., gratuity, L&D, buyout policy).
• F&B Strategy:

• Research and share curated sample menus.
• Finalize offerings and packages across properties and delivery platforms.
• Pricing strategy after comparing it with competitors.

Research & Market Analysis:

• Conduct competitor and destination research across wildlife, lakeside, backwater categories.
• Benchmark pricing, amenities, and restaurant offerings.

Communication & Outreach:

• Support bulk emailing campaigns and event-based communications.
• Contribute to hospitality event participation (jury notes, speaker decks, ratings).
• Monthly update presentations from NovJune to management and stakeholders.