Customer Care/Telesales

Roles and Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
  
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the customers.
  
• Selling Membership packages over the phone and achieve the targeted sales numbers & value, set quality parameters.
  
• Explaining the product features in detail and how to use the packages.
  
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
  
• Address all the issues / grievances of customers and provide the right customer experience.
  
• Capture the insights from customer interactions and share it with the internal team.
  
• Strictly adhere to the process requirements
  

Skill and Competencies required

• Customer Orientation
  
• Communication - Oral , Written & Listening skills
  
• Telemarketing / Selling Skills