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Job Description
WHAT YOU’LL BE DOING
Provide Level 1 and 2 support to internal users during the Windows 11 upgrade project.
Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
Ensure user readiness before migration and provide post-migration support.
Work closely with the IT Service Desk to escalate and track incidents as needed.
Maintain accurate documentation of issues and resolutions within the ticketing system
Minimum Degree in IT or equivalent
1-3 years’ experience with IT infrastructure and service support
Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
Hands-on experience with mass upgrade/migration scenarios (Windows 10 to Windows 11 preferred)
Team player and able to work with minimal supervision
Service-minded and good problem-solving skills
Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
Certification in ITIL/ISM or similar (Advantageous)
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WHAT YOU’LL GET
You will have an opportunity to learn and grow
You will work with highly professional and knowledgeable colleagues sharing local and global objectives
Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
Join us and find out more!
Skills
It InfrastructureItilIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mammoet is a global leader in heavy lifting and transport. We provide innovative solutions for challenging projects across a range of industries, including energy, infrastructure, and industrial construction.
Important dates & deadlines?
Application Deadline
26 Jun 25, 03:03 PM IST
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