Engineer - After Sales

We are the largest and most trusted manufacturer of Road Construction Equipment in India, boasting a state-of-the-art manufacturing facility in Mehsana, Gujarat, and a robust network of 17 Sales & Service Offices nationwide.

Why Ammann India

Innovation & Legacy: Be part of a company with a pioneering spirit and a commitment to shaping the future of construction.

Growth & Opportunity: Join a rapidly growing organization with a strong workforce of over 1800 employees (including contract staff) and a turnover exceeding INR 900 crore.

Supportive Environment: We believe in fostering a collaborative and rewarding work culture that empowers our employees to excel.

Ready to build your career with a leader in construction

Visit our website ( www.ammann.com ) to explore exciting career opportunities.

Join us in building a more sustainable future for India&aposs infrastructure.

Experience Level: 4 -7 Years

Education: ITI/Diploma/ B. E/ B. tech in Mechanical

Role & Responsibilities

The SE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Report to customers in time and demonstrate our commitments
• Completing Preventative Maintenance and field modifications.?
• Provide all types of services for machines E&C, Warranty, non-warranty to customers
• Verify packing list of materials sent by the factory where ever applicable, take receipt from customers and send the record to the company
• Handover the manuals to the customer and take acknowledgement,
• Provide training to customers and their representatives on operation and maintenance of plants / machine and servicing of plants / machines
• Generate Service income and spare parts inquiry from customers
• Share customers general feedback with the company apart from the service
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Deliver service by keeping customers interest in mind timely execution, proper use of given resources, control of expenses, acceptable standard in execution of work etc.,
• Demonstrate the plant/machine capacity and various operational parameters to establish the brand superiority in customers mind
• Deliver quality in service to match with brand image and company reputation
• Conduct the work in an acceptable manner to the customer and their representatives
• Achieve total customer satisfaction
• Collection of service charge from the customers promptly
• Submission of service reports and expenses vouchers immediately after the visit
• Handover the cash collected from the customers to the company immediately after the visit
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.