Head - HR Shared Services - BPO/IT

Role Overview:

As the Head of HR Shared Services (HRSS), you will serve as the strategic architect and operational leader for our global HR service delivery model based in Hyderabad. You will oversee the end-to-end lifecycle of HR operations, ensuring seamless execution of processes while driving large-scale HR transformation initiatives. This role involves close collaboration with regional HR business partners, global stakeholders, and external outsourcing vendors to optimize workforce management and maintain rigorous compliance standards. Your leadership will directly influence the efficiency of our organizational infrastructure, ensuring that our service delivery remains agile, scalable, and aligned with the evolving needs of our global workforce.

Key Responsibilities:

• Lead the end-to-end HR service delivery framework to ensure high-quality, consistent support for employees and managers across diverse geographies.
• Drive comprehensive HR transformation projects by leveraging technology and process re-engineering to improve operational agility and reduce administrative overhead.
• Manage complex HR compliance and regulatory frameworks to mitigate organizational risk and ensure adherence to local and international labor laws.
• Oversee workforce management strategies, including data analytics and reporting, to provide actionable insights that support executive decision-making.
• Direct relationships with HR outsourcing partners to ensure service level agreements are met and value is delivered consistently to the business.
• Champion change management initiatives to facilitate the adoption of new HR systems and processes, ensuring minimal disruption to business continuity.

Required Skillset:

• Demonstrated ability to lead large-scale HR operations and shared service centers, with a proven track record of managing teams of significant size and complexity.
• Expert-level proficiency in navigating HR compliance and statutory requirements, coupled with the ability to translate complex regulations into operational policies.
• Strong strategic mindset for HR transformation, with the capability to design and implement digital HR solutions that enhance the overall employee experience.
• Exceptional stakeholder management skills, with the ability to influence senior leadership and build collaborative partnerships across global, cross-functional teams.
• Proven experience in managing vendor ecosystems and HR outsourcing contracts to drive cost-efficiency and service excellence.
• Excellent communication and interpersonal skills, essential for leading large-scale organizational change and fostering a culture of continuous improvement.
• A Masters degree in Human Resources or a related field from a premier institute is preferred, reflecting a strong academic foundation in organizational management.
• Ability to thrive in a high-paced, hybrid work environment in Hyderabad, maintaining high standards of performance and team engagement.