Service Center Manager Sony Authorize Service Center (After Sale Serv
Operations Maintenance & Support
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Job Description
Role & responsibilities
- Manage daily service operations (Repair & Installation).
- Lead a team of engineers and coordinate job allocation.
- Ensure compliance with Sony processes and turnaround time (TAT).
- Handle escalations and coordinate with Sony Area Service Managers.
- Manage spare parts, job sheets, billing, and service records.
- Prepare MIS reports, service analysis, and maintain customer satisfaction.
- Maintain discipline, quality, and smooth workflow at the service center.
Preferred candidate profile
Experience in Sony / LG / Samsung / Panasonic service operations preferred.
- Strong leadership and communication skills.
- Sound technical knowledge of TV and Audio products.
- Hands-on experience with CRM / service software (preferably Sony RMS).
- Proficiency in MS Excel & report preparation.
- Customer handling and problem-solving ability.
Skills
Strong Leadership And Communication Skills. Sound Technical Knowledge Of TV And Audio Products. Hands-on Experience With CRM / Service Software. Proficiency In MS Excel & Report Preparation. Customer Handling And Problem-solving Ability.Software ServicesSoftwareReportingLeadershipCenterTechnicalTelevisionOperationsService OperationsCustomer SatisfactionCustomer HandlingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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