Support Engineer

What role you will play in team: Provide technical support to end-users, resolving hardware and software issues. Collaborate with the team to improve support processes and documentation.

What you will do: Troubleshoot technical problems, provide remote assistance, and maintain IT equipment. Create and update support documentation.

Key responsibility:

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues.
• Install and configure computer hardware and software.
• Maintain and update support documentation.
• Collaborate with team members to resolve complex issues.
• Contribute to process improvement initiatives.

Required Qualification and Skills:

• Bachelor's degree in Computer Science or a related field.
• Strong understanding of computer hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with ticketing systems.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Health insurance and retirement plan.
• Paid time off and holidays.
• Professional development opportunities.

A Day in the Life: Respond to user requests, diagnose and resolve technical issues. Update documentation and collaborate with colleagues.