Senior Agency Manager

Company Description ManipalCigna Health Insurance Company Ltd. offers a range of comprehensive health insurance plans designed to support the health and well-being of individuals and families at every life stage. The company focuses on transparent coverage, robust product offerings, and quick, streamlined claim settlements to deliver a better healthcare experience. ManipalCigna emphasizes giving customers the right guidance so they can select coverage that truly fits their needs. With a customer-centric approach and expert-led advice, the organization aims to make health insurance straightforward, reliable, and accessible.

Role Description The Senior Agency Manager is a full-time, on-site role based in Bhubaneswar, responsible for driving agency channel growth and performance. This role involves recruiting, onboarding, and developing agency partners and advisors, as well as coaching them to achieve sales targets and improve customer service standards. The Senior Agency Manager will plan and execute local sales strategies, conduct regular market visits, and monitor performance metrics to ensure business objectives are met. Day-to-day responsibilities include conducting training sessions, supporting agents in field activities, resolving escalated customer issues, and maintaining strong relationships with customers and stakeholders. The role also requires collaboration with internal cross-functional teams to ensure smooth policy issuance, renewals, and adherence to compliance and regulatory guidelines.

Qualifications

• Proven experience in agency/channel management, preferably in health or life insurance, with a track record of meeting or exceeding sales targets.
• Strong skills in team leadership, people development, and stakeholder management, including the ability to coach, motivate, and retain agency partners.
• Solid understanding of sales planning, pipeline management, and local market development, with the ability to analyze performance data and implement corrective actions.
• Excellent communication, negotiation, and interpersonal skills, with a customer-centric mindset and commitment to ethical, compliant business practices.
• Bachelors degree in any discipline; a postgraduate degree or professional certification in insurance, finance, or business management is an advantage.
• Comfort with using digital tools and CRM systems for reporting, tracking activities, and managing customer and agent information.
• Ability to work on-site in Bhubaneswar, conduct regular field visits, and adapt to a dynamic, target-driven environment.