Posted: 1 day ago
Posted: 1 day ago
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Job Description
- Handle end-to-end German/French banking operations and customer queries.
- Act as an SME and provide process guidance and support to team members.
- Lead and manage teams to achieve business targets, SLAs, and KPIs.
- Handle escalations and ensure timely resolution of complex issues.
- Monitor team performance, quality, productivity, and compliance.
- Conduct team training, coaching, and process improvement sessions.
- Mandatory: German or French B1 certification with relevant banking process experience.
Skills
LanguagesFrenchFrench LanguageVoiceBanking VoiceGermanB1ProcessBanking OperationsBanking ProcessProcess ImprovementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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