TL, Card Fraud

Roles & Responsibilities TL Card Fraud

• Manage and lead a team of fraud analysts handling debit and credit card fraud transactions.
• Monitor daily team performance, productivity, quality, and SLA adherence.
• Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.
• Ensure timely investigation and resolution of fraud cases.
• Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.
• Review fraud alerts and ensure appropriate action is taken to prevent financial losses.
• Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
• Identify training requirements and improve team performance through continuous development.
• Prepare daily, weekly, and monthly MIS reports related to fraud cases, productivity, quality, and team performance.
• Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.
• Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.
• Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Key Skills:

• Credit Card / Debit Card Fraud Operations
• Fraud Detection & Prevention
• Transaction Monitoring
• Chargebacks & Dispute Management
• Team Management & Leadership
• Risk Assessment
• Escalation Management
• MIS Reporting & Data Analysis
• SLA & KPI Management
• Quality Assurance
• Banking Operations