CRM Executive

We are seeking a proactive and detail-oriented CRM Executive to manage customer relationships, support sales operations, and ensure seamless communication across teams. The ideal candidate will be responsible for maintaining CRM data accuracy, supporting customer engagement initiatives, and enhancing the overall customer experience.

Key Responsibilities

• Manage and update customer records in the CRM system with accuracy and completeness.
  
• Coordinate with sales, marketing, and service teams to streamline customer interactions.
  
• Track leads, follow-ups, and customer queries to ensure timely resolution.
  
• Generate CRM reports and dashboards to support management decision-making.
  
• Assist in implementing CRM automation, workflows, and process improvements.
  
• Ensure high levels of customer satisfaction through effective communication and support.
  
• Maintain confidentiality and adhere to company policies and data protection standards.
  

Required Candidate Profile

• Bachelors degree in any discipline.
  
• 1-3 years of experience in CRM operations, customer service, or sales support.
  
• Strong understanding of CRM tools.
  
• Excellent communication, coordination, and problem-solving skills.
  
• Proficiency in MS Excel and basic data analysis.
  
• Ability to work independently and in cross-functional teams.
  
• Female candidates preferred as per diversity requirement.