ERP Support Engineer

Job description

Company Description

MariApps Marine Solutions is a digital technology company providing maritime enterprises with customized applications and software solutions. The company has a team of over 1000 experts worldwide, specializing in technology and maritime domains. MariApps offers innovative solutions to streamline operations and has been chosen by over 90 clients in the maritime industry for their digital transformation.

Role Description

This is a full-time on-site role for an ERP Support Engineer in Mumbai. The ERP Support Engineer will be responsible for troubleshooting, technical support, customer support, operating systems, and providing excellent customer service to clients.

Looking for freshers in BE [Mechanical/Electrical/Electronics], fresh graduates in Computer Science/IT [BSc in IT/Computers], Or candidates with a maximum of 2 years of total experience in software support may also apply. Only those candidates who are ready to serve with a 2-year commitment(Bond) and can join us immediately / within 15 days, should apply for this position.

The key responsibilities for this role include

• Providing functional & technical support to vessels/clients for ERP software on different modules.
• Collaborating and coordinating with various teams to resolve queries raised by clients.
• Offering software training on various modules to clients when necessary.
• Creating support-related reports as requested by clients/management.
• Demonstrating excellent communication and interpersonal skills to work effectively with clients and internal teams.
• Being willing to travel to client sites (including out of Mumbai) for implementation and training as required.
• Being available to work 24/7, after normal working hours, and even during weekends as needed based on the situation demands.

Qualifications

• Troubleshooting, Technical Support, and Operating Systems skills.
• Customer Support and Customer Service skills.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication.
• Bachelor&aposs degree in Computer Science, Information Technology, or related field.