Operations Manager, Housekeeping

What role you will play in team: Oversee the daily operations of the housekeeping department, ensuring guest satisfaction and efficient resource management. Collaborate with other departments to maintain hotel standards.

What you will do: Directly manage and train a team of housekeeping staff, schedule shifts, and handle guest requests and complaints. Maintain inventory of supplies and ensure quality control.

Key responsibility:

• Manage daily housekeeping operations, ensuring cleanliness and efficiency.
• Train, supervise, and evaluate housekeeping staff performance.
• Maintain inventory of cleaning supplies and equipment.
• Handle guest complaints and resolve issues promptly.
• Ensure adherence to safety regulations and hygiene standards.
• Prepare and manage departmental budgets.
• Collaborate with other departments to optimize hotel operations.

Required Qualification and Skills:

• Bachelor's degree in hospitality management or related field.
• Minimum 2-4 years of experience in housekeeping management.
• Proficient in scheduling and staff management.
• Excellent communication and problem-solving skills.
• Strong leadership and teamwork abilities.
• Knowledge of hotel management software.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Employee discounts on hotel services and products.
• Positive and supportive work environment.

A Day in the Life: Starts with reviewing schedules, resolving any urgent issues, and then supervising staff to ensure smooth operation throughout the day. The day ends with reporting and planning for the next day.