Human Resources Manager

Job description / Role

Job summary

As a member of the property Human Resources support staff, this role works with Human Resources employees to carry out the daily activities of the Human Resources office, including oversight of recruitment, total compensation, and training and development. Additionally, this role focuses on delivering HR services that meet or exceed the needs of employees and enable business success, as well as ensuring compliance with all applicable laws, regulations, and operating procedures.

Candidate profile

Education and experience

• High school diploma or GED and 3 years of experience in human resources, management operations, or a related professional area; or
• 2-year degree from an accredited university in human resources, business administration, or a related major and 1 year of experience in human resources, management operations, or a related professional area.

Core work activities

Managing recruitment and hiring process

• Assists in interviewing and hiring Human Resources team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resources standard operating procedures.
• Networks with local organizations, such as hotel associations and peers, to source candidates for current or future openings.
• Oversees and monitors the candidate identification and selection process.
• Provides subject matter expertise to property managers regarding selection procedures.
• Partners with vendors to ensure effective advertising efforts are used for open positions in appropriate venues to attract a diverse candidate pool.
• Performs quality control on candidate identification and selection.

Administering and educating employees about benefits

• Works with the unemployment services provider to respond to unemployment claims, reviews provider reports for accuracy, and corrects errors.
• Prepares, audits, and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures the property is properly represented.
• Ensures the department has the resources available to administer employee benefits.

Managing employee development

• Supports a departmental orientation program so employees receive the appropriate new-hire training to perform their jobs successfully.
• Ensures employees are cross-trained to support successful daily operations.
• Uses available on-the-job training tools for employees, supervises ongoing training initiatives, and conducts training when appropriate.
• Ensures coordination and facilitation of the new-hire orientation program to create a positive first impression and emphasize the importance of guest service in the company culture.
• Ensures all new hires attend training programs and that the leadership team participates.
• Collaborates with the management team to ensure departmental orientation processes are in place and employees receive the appropriate new-hire training to perform their jobs successfully.

Maintaining employee relations

• Assists in maintaining effective employee communication channels at the property, such as developing daily communications and assisting with regularly scheduled property-wide meetings.
• Reviews progressive discipline documentation for accuracy and consistency, checks for supporting documentation, and determines appropriate action.
• Uses an “open door” policy to acknowledge employee problems or concerns in a timely manner.
• Ensures employee issues are referred to the department manager for resolution or escalated to the director of Human Resources or multi-property director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with the job descriptions for each position.

Managing legal and compliance practices

• Ensures employee files contain required employment paperwork and appropriate performance management and compensation documentation, and are properly maintained and secured for the required length of time.
• Ensures compliance with procedures for accessing, reviewing, and auditing employee files, including compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure, and confidential medical file.
• Facilitates random, reasonable-belief, and post-accident drug testing processes at properties where applicable.
• Communicates property rules and regulations through the employee handbook.
• Ensures all safety and security policies, such as property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene, are communicated regularly through orientation, property meetings, bulletin boards, and other channels.
• Conducts periodic claims reviews with the regional claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Represents Human Resources on the property safety committee and helps identify ways to raise awareness of workplace safety and decrease accident frequency and severity.
• Manages workers’ compensation claims to ensure appropriate employee care and manage costs.
• Oversees the selection, non-selection, and offer processes to ensure proper procedures are followed, including valid reasons for selection or non-selection and applicant status notifications.

Equal opportunity statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About The Luxury Collection

The Luxury Collection Hotels & Resorts offers more than 120 properties in over 35 countries, promising authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand—a collection of Europe’s most celebrated and iconic properties—serve as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale—a portal to the destination’s cultural charms and treasures. If you appreciate evocative storytelling, have a keen interest in and passion for this destination’s heritage, and want to deliver genuine, personalized, and anticipatory hospitality, we invite you to join our journey.

By joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the Company

Marriott International is the worlds largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.