Sales Coordinator - Groups

Job description / Role

Position summary

Perform general office duties to support sales and marketing, such as filing, sending emails, typing, faxing, and copying. Prepare sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders. Promote awareness of the brand image internally and externally. Gather materials and assemble information packages, such as brochures and promotional materials. Use sales techniques that maximize revenue while maintaining existing guest loyalty. Enter, retrieve, reconcile, and verify information, such as commissions, leads, and third parties, in software used in the sales process.

Answer guest questions about property facilities and services, such as hours of operation, rates and room types, packages, promotions, entertainment, restaurants, and special events. Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support the team in reaching common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred qualifications

Education: High school diploma or G.E.D. equivalent.

Related work experience: At least 1 year of related work experience.

Supervisory experience: None.

License or certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service around the world and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. This foundation and our belief that our culture drives success have helped The Ritz-Carlton earn its reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values. We promise to offer you the chance to be proud of the work you do and the people you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the Company

Marriott International is the worlds largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.