Client Relationship Management - Senior Analyst

Client Relationship Management Senior Analyst
About Marsh
Marsh is a global leader in insurance broking and risk management, serving clients across the world for over 150 years. We are committed to helping our clients navigate complex risk landscapes and achieve their business objectives through innovative solutions and personalized service. Our Abu Dhabi office, located at Aldar HQ, supports a diverse portfolio of corporate and commercial clients throughout the UAE.
About This Role
We are recruiting a Client Relationship Management Senior Analyst to join our Sales & Client team in Abu Dhabi. In this role, you will be at the heart of our client service operations, supporting relationship management activities, coordinating closely with clients, and ensuring seamless delivery of our insurance brokerage services.
Key Responsibilities

• Serve as first point of contact for day-to-day communication with different complex accounts, follow up on correspondences and manage/maintain communications.
• Conduct and analyze client research, research on industry issues, prepare benchmarking studies and create risk maps for internal and external use.
• Liaise between internal professionals and business accounts, and generally represent the business to ensure satisfaction
• Collect insights and information on relationship satisfaction and report results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
  

What We're Looking For

• UAE National
• Bachelor's degree in Business Administration, Finance, Insurance, Management, or a related field
• Strong communication skills in both Arabic and English (written and verbal)
• Client-oriented mindset with a genuine interest in delivering excellent service
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• At least one year of professional experience
• Ability to work collaboratively within a team and follow established procedures
  

Nice to Have

• Previous internship or experience in insurance
• Familiarity with insurance industry terminology and processes
• Customer service experience in a professional setting
  

Why Join Us
At Marsh, you will join a global organization with extensive resources for professional development, working alongside experienced mentors in a supportive corporate environment. This role offers an excellent foundation for a career in insurance and risk management, with clear pathways for growth and advancement.
Location: Abu Dhabi
Employment Type: Full-time
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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