Manager Service Desk Infrastructure Operations - End User Services

Mashreq Careers

Operations Maintenance & Support

85+ Applicants

Posted: 7 months ago

5-9 years

All India

Work from Office

Posted: 7 months ago

Applicants: 85+

Job Description

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Job Description

:
As a Service Desk Manager, you will be responsible for leading the day-to-day operations, performance, and strategic development of the Global Service Desk function at Mashreq. Your role involves ensuring the delivery of high-quality, user-centric support services across all locations, aligning with business goals and IT strategies. You will oversee a team of analysts, leads, and contractors to drive operational excellence, continuous improvement, and enhanced user experience.
Key Responsibilities:
- Lead the day-to-day operations of the Global Service Desk function
- Ensure high-quality and user-centric support services are delivered across all Mashreq locations

- Align support services with business goals and IT strategies
- Oversee a team of analysts, leads, and contractors
- Drive operational excellence and continuous improvement
- Enhance user experience through effective management and strategic development
Qualifications Required:
- Bachelor's degree in IT or related field

Looking to get Placed? Try our Placement Guarantee Plan

- Proven experience in managing a service desk function
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to align support services with business objectives
- Knowledge of IT strategies and best practices
(No additional details of the company were mentioned in the provided JD),

Skills

OperationsTeam Management SkillsDeliveryContinuous ImprovementService Desk ManagementOperations ManagementTeam ManagementLeadership

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Important dates & deadlines?

Application Deadline

01 Nov 25, 01:20 PM IST

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