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Job Description
Team Lead / Assistant Manager
Work Location: Chennai (Guindy / Adyar)
Shift: General Shift for Female
Experience: 5 -8 Years
Industry: Internet / E-commerce / Service
Job Type: Full-Time
Roles and Responsibilities
- Lead a team of associates to deliver service targets through effective coaching and daily performance management
- Implement strategies to reduce shrinkage and attrition, ensuring high team engagement
- Monitor KPIs such as SLA , Attrition, Shrinkage, CSAT, Quality and other key metrics to drive results
- Collaborate with internal teams to align goals and enhance performance.
Requirements
- Graduate/Postgraduate
- 3 to 10 years of experience with a proven track record in leading Contact Center teams and consistently achieving targets
- Strong leadership and team management skills
- Exposure to BPO, BFSI, Telecom, or Service industries preferred
- Excellent communication, analytical, and problem-solving abilities
Pls contact HR for more details - irfana.sm@matrimony.com
Skills
CSATAttritionEscalation ManagementKPITATEscalationsShrinkageKRATeam Management SkillsBpoCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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