Manager / Sr. Manager- Customer Support (Hydraulic)

Department Icon Operations Maintenance & Support
Posted: 8 months ago
10-15 years
Gurugram
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

  • Handle installation, commissioning, troubleshooting, and maintenance support at customer site
  • Monitor service KPIs such as response time, resolution time, customer satisfaction, and service cost
  • Prepare service reports, MIS, and performance dashboard

Skills

Lead And Manage The Complete Customer Support Function For Hydraulic Systems And ComponentsMaintain Strong Relationships With Key Customers And OEM ClientsEnsure Timely Resolution Of Complaints And Service RequestsComponentsCustomer SupportFunctionalSRHydraulic SystemCustomer Support

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