Manager – Business Operations / Business Process & Operations

Job Summary

Key Responsibilities

• Manage and streamline day-to-day business operations.
• Develop, implement, and improve operational processes and SOPs.
• Identify process gaps and implement solutions to improve efficiency.
• Coordinate with cross-functional teams to ensure smooth execution of business activities.
• Monitor operational performance, KPIs, and business metrics.
• Prepare MIS reports, dashboards, and periodic performance updates.
• Track project timelines, deliverables, and operational targets.
• Identify opportunities for process automation and cost optimisation.
• Support management in business reviews and operational planning.

Required Skills & Qualifications

• 5 –8 years of experience in Business Operations, Business Process Management, or Operations Management.
• Experience in EdTech, Education, or Technology industries is preferred.
• Strong knowledge of process management, SOP development, and workflow optimisation.
• Good analytical and problem-solving skills.
• Proficiency in MS Excel, reporting, and data analysis.
• Strong communication, coordination, and stakeholder management skills.
• Ability to manage multiple priorities and work independently.