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Job Description
Handle inbound/outbound calls efficiently and professionally.
Provide accurate information and resolve customer queries.
Deliver consistent service quality and adhere to performance targets.
Work collaboratively in a team environment.
Implement feedback and contribute to process improvements.
Excellent communication skills in English (verbal & written).
Strong customer service orientation.
Positive attitude with the ability to handle pressure.
Team player with good interpersonal skills.
Willingness to work in night/midnight shifts.
Prior BPO/voice process experience is an advantage (not mandatory).
Open to rotational shifts, staggered schedules, weekends, and 6-day work weeks if required.
9 hours of productive call-handling per shift.
Work from Office (Malad & Thane locations only).
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Job Title: Customer Service Associate International Voice Process
Location: Mumbai ( Malad & Thane) Work from Office
Employment Type: Full-Time
Mode : Face to face Interview on 30 August 2025
We are hiring Customer Service Associates for an International Voice Process. The role involves assisting global customers via calls, ensuring high-quality service delivery, and maintaining customer satisfaction.
Key Responsibilities
Skills Required
Specifications
Skills
Customer SatisfactionCustomer ServiceInternational Voice ProcessService DeliveryDeliveryUk ProcessCustomer SupportBpo VoiceInternational BpoVoice ProcessUs ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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