Accounts Receivable Chargeback Analyst

Accounts Receivable Chargeback Analyst

Position Overview:

The Accounts Receivable Chargeback Analyst plays a critical role in managing the financial integrity of customer accounts within the global apparel industry. This position requires a strategic and analytical mindset, strong credit management expertise, and the ability to collaborate across departments to optimize cash flow, minimize financial risk, and maintain strong customer relationships.

Key Responsibilities:

• Accounts Receivable Management: Oversee the end-to-end collections process for assigned customer accounts, ensuring prompt follow-up on outstanding balances and resolution of past-due invoices in alignment with company credit policies.
• Chargeback & Deduction Analysis: Monitor, research, and resolve chargebacks and customer deductions; perform root-cause analysis to identify trends, prevent recurrence, and recommend process improvements.
• Account Reconciliation: Perform detailed reconciliations of client accounts, investigating discrepancies, documenting findings, and ensuring accurate application of payments and credits.
• Credit Risk Evaluation: Analyze customer credit data, payment patterns, and financial information to assess creditworthiness and support informed credit limit decisions.
• Cross-Functional Collaboration: Partner with Sales, Operations, Logistics, and Finance teams to address customer issues, align on dispute resolutions, and enhance customer satisfaction.
• Billing and Documentation: Maintain a thorough understanding of billing processes and ensure accurate and timely invoice generation and documentation.
• Aging and Reporting: Monitor and maintain customer aging reports, proactively communicating risk areas and collection status to management.
• Continuous Improvement: Contribute to process optimization by identifying inefficiencies and implementing best practices in credit, collections, and deduction management.

Qualifications & Skills:

• Bachelors degree in Accounting, Finance, Business, or related field preferred.
• 3+ years of experience in Accounts Receivable, Credit, or Chargeback Analysis apparel or consumer goods industry experience highly desirable.
• Strong understanding of credit management principles, deductions, and customer billing processes.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, data analysis) and ERP systems (e.g., SAP, Oracle, NetSuite).
• Excellent analytical, problem-solving, and communication skills with high attention to detail.
• Ability to work effectively in a fast-paced, global, and team-oriented environment.