Front Desk Associate

• www.maxpetz.com
• Front Desk & Billing Executive

Job Summary

• We are looking for a customer-friendly and detail-oriented Front Desk & Billing Executive to
• manage reception operations, client coordination, billing, and administrative activities at our
• veterinary hospital. The candidate should have good communication skills and the ability to
• handle pet parents professionally.

Key Responsibilities

• 1. Welcome pet parents and visitors, ensuring a professional and friendly reception experience.
• 2. Handle incoming calls, WhatsApp enquiries, and appointment scheduling.
• 3. Register new clients and maintain accurate pet and pet-parent records.
• 4. Generate invoices and manage billing for consultations, treatments, diagnostics, medicines,
• and other hospital services.
• 5. Handle cash, UPI, card, and other payment transactions and maintain daily cash records.
• 6. Coordinate with veterinarians, paravets, and other hospital staff regarding appointments and
• patient updates.
• 7. Assist pet parents with general queries related to appointments, services, and billing.
• 8. Maintain accurate billing records and ensure timely sharing of invoices and payment receipts.
• 9. Support daily administrative activities, documentation, and basic MIS reporting.
• 10. Ensure the reception and waiting area remain clean, organised, and welcoming.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 1-3 years of experience in front desk, billing, or customer service.
• Experience in a hospital, clinic, diagnostic centre, or veterinary setup will be preferred.
• Good communication and interpersonal skills.
• Basic knowledge of MS Excel and billing software.
• Strong customer-handling and problem-solving abilities.
• Attention to detail and accuracy in handling payments and records.
• Comfortable working in rotational shifts.

Preferred Candidate Profile-

• A polite, responsible, and organised individual who can efficiently manage front desk operations
• while ensuring a smooth and positive experience for pet parents.
• HR Department
• MaxPetz
• hrrecruitment@maxpetz.com