149+ Applicants
Posted: 3 years ago
1-5 years
Coimbatore
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Posted: 3 years ago
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Applicants: 150+
Job Description
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Job Description
Job Information
Industry
IT Services
Type of Resource
Experienced
City
Coimbatore
State/Province
Tamil Nadu
Country
India
About us
MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal applications to increase our quality and efficiency, and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MaxVal serves over 600 clients across the full IP life cycle with the industry’s leading products and services. Our 300 plus employees represent the most IP and tech-savvy individuals in the industry." At MaxVal, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee success.
- Analyze real time and historic data on operational performance and customer experience
Generate and modify user dashboards; partner with development & testing teams to create effective tools
Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.
Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications
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Understand business requirements and translate it into functional and technical requirements and test scripts
Act as a single point of contact between the business and technical team
Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout
Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool
Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.
Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity
Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentation s
Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.
Skills
CRMAnalyticsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
18 Sep 22, 12:00 AM IST
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