Assistant General Manager- Food & Beverage Service

• Operational Management:

  Oversee the day-to-day operations of all food and beverage outlets.

• Ensure that all services are delivered with the highest standards of quality and consistency, in line with hotel policies and guest expectations.
• Supervise, train, and develop F&B team to deliver exceptional service.
• Maintain the cleanliness and upkeep of all food and beverage areas, ensuring adherence to hygiene, health, and safety regulations.

• Staff Management and Training:

  Assist in the recruitment, training, and development of all F&B staff to ensure a high level of skill, motivation, and performance.

• Set clear performance expectations, conduct regular performance reviews, and provide feedback for staff improvement.
• Foster a positive, collaborative work environment while encouraging teamwork and guest-focused service.

Financial Management

• Support the management of F&B budgets, controlling costs, optimizing revenue, and maximizing profitability.
• Monitor daily revenue, expenditures, and budgets for all F&B operations.
• Review and analyze financial reports.
• Assist in setting pricing strategies, promotions, and special offers to drive F&B sales.

• Guest Experience & Service Excellence:

  Ensure that all F&B services meet the hotels quality standards and exceed guest expectations.

• Address guest complaints or issues promptly and professionally, ensuring complete guest satisfaction.
• Conduct regular inspections of dining areas to ensure an inviting, comfortable, and clean environment for guests.
• Develop and implement guest engagement initiatives to build loyalty and enhance the guest experience.

• Menu Development & Product Offering:

  Work closely with the Executive Chef and F&B team to develop diverse, innovative menus that align with guest preferences, seasonal availability, and market trends.

• Ensure that menus offer a variety of options to cater to all dietary needs and preferences.
• Review and recommend changes to menu pricing and offerings based on market conditions, guest feedback, and profitability.

• Sales & Marketing Support:

  Collaborate with the Sales & Marketing teams to create marketing strategies, promotions, and special events to increase F&B revenue.

• Organize and execute special events such as themed dinners, banquets, and weddings, ensuring seamless operations and high guest satisfaction.
• Promote the F&B services within the hotel and externally to build awareness and increase customer visits.

• Inventory and Supply Chain Management:

  Oversee inventory control and ensure that supplies are ordered and stocked appropriately.

• Maintain strong relationships with suppliers and vendors to ensure timely delivery of quality goods at competitive prices.
• Implement cost control measures to minimize waste and ensure effective use of resources.

• Compliance & Safety:

  Ensure that all food and beverage operations comply with local health, safety, and licensing regulations.

• Oversee the implementation of proper sanitation procedures in kitchens and dining areas.
• Ensure compliance with the hotels policies and standard operating procedures (SOPs) at all times.

• Strategic Planning & Reporting:

  Assist in the development and execution of short- and long-term strategies for food and beverage operations.

• Provide regular reports on F&B performance, financial results, guest satisfaction, and operational issues.
• Recommend improvements based on market trends, guest feedback, and operational analysis.