Associate-Housekeeping

• Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly should also able to address guest requests and problems.
• He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

RESPONSIBILITIES:

• Enters and prepares the room for cleaning.

• Dusts the room and furniture

• Replenishes guestroom and bath supplies.

• Cleans the bathroom.

• Cleans the closet.

• Vacuums and racks the carpet.

• Replenish amenities according to the operational standards.

• Deliver and retrieve items on loan to guests

• Ensure security of guest rooms and privacy of guests

• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) 

• Cleans guest bathroom/bedroom/floor corridor.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas

• Empty trash containers and ashtrays

• Remove all dirty linen and replace with the clean par to the designated layout.

• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

• Replace facial, toilet tissue and bathroom amenities in correct amount and location

• Inspect condition of bathrobes and replace soiled/damaged ones.

• Remove dirty bed linen and make up bed with clean linen.

• Replace laundry bags and slips.

• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

• Dust and polish all furniture.

• Responsible for replenishment of guest complimentary water.

• Responsible for the cleanliness and maintenance of his work area.

• Responsible for the Hotel property in the work area.

• Attends to guest calls, guest requests /guest complaints in the area assigned to him.

• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

• Responsible for following the standard operating procedures.

• Responsible for achieving and exceeding the guest satisfaction score.

• Update status of rooms cleaned on assignment sheet.

• Return and restock cart at end of shift.