Sales And Customer Service Manager
Business Development / Sales
Posted: 1 year ago
2-8 years
Dubai , Ras Al Khaimah , Sharjah - United Arab Emirates (UAE)
Business Development / Sales
Work from Office
Full Time
Posted: 1 year ago
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Job Description
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Job Description
- Lead a high-performing sales team, setting clear performance targets and providing ongoing coaching to drive sales growth.
- Develop and implement customer service strategies that enhance overall customer satisfaction and loyalty.
- Analyze sales data and customer feedback to identify trends and areas for improvement in service delivery.
- Collaborate with marketing to align strategies and promotions that resonate with customer needs and drive revenue.
- Manage key client relationships, ensuring personalized service and communication to foster long-term partnerships.
- Oversee the resolution of customer complaints and issues, ensuring timely and effective solutions.
- Train and mentor staff on product knowledge and customer service best practices to elevate team performance.
- Monitor industry trends and competitor activities to adjust strategies and maintain a competitive edge.
- Prepare and present detailed sales reports and forecasts to upper management for informed decision-making.
- Implement and manage CRM systems to streamline sales processes and enhance customer interactions.
Skills
SalesCrm SystemsCustomer SatisfactionSales GrowthSales TeamIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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