Call Center Executive

Role & responsibilities

• Handle inbound/Outbound inquiries and provide detailed information about the services.
• Handling customer complaints and follow-ups
• Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
• Achieve daily/weekly call targets and conversion goals.
• Record call details, patient interactions, and follow-ups accurately in the CRM system.
• Ensure high levels of patient satisfaction and service quality through effective engagement.
• Any other ad hoc duties related to hospital operations assigned by supervisor

Preferred candidate profile

Qualification- Graduate in any discipline