Relationship Manager

Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. It is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers specialized preparatory programs for major language tests and healthcare licensure exams, supported by experienced trainers certified by global bodies such as Cambridge and IDP. The Academy combines evidence-based teaching, digital tools, personalized coaching, language labs, mock examinations, and an app-based learning ecosystem to support both online and classroom learners. Its mission is to expand global opportunities for learners and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description This is a full-time, on-site Relationship Manager role based in Kochi. The Relationship Manager will build and maintain strong relationships with students, parents, and institutional partners, serving as a primary point of contact throughout the training and enrollment lifecycle. The role involves guiding prospective learners through course options, explaining program benefits, coordinating admissions processes, and ensuring a positive experience from inquiry to completion. The Relationship Manager will collaborate with academic and operations teams to address learner needs, manage feedback, and support retention and referral initiatives. Daily tasks include counseling sessions, follow-ups via phone and digital channels, maintaining accurate records in CRM systems, and contributing to outreach events, seminars, and information sessions.

Qualifications

• Candidates should possess strong relationship-building, client service, and stakeholder management skills, with the ability to engage diverse learners and families.
• Candidates should possess effective communication, presentation, and interpersonal skills, including clear spoken and written English and confidence in public interactions.
• Candidates should possess skills in counseling, needs assessment, and solution-oriented guidance to help learners choose suitable programs and pathways.
• Candidates should possess basic sales, outreach, and follow-up skills, with the ability to meet enrollment targets ethically and transparently.
• Candidates should possess organizational, time management, and record-keeping skills, including familiarity with CRM or student management systems.
• Relevant qualifications such as a bachelors degree in any discipline (preferably Business, Marketing, Education, or related fields) are desirable.
• Prior experience in education counseling, training institutes, or customer-facing roles is an advantage; understanding of international exams and overseas opportunities is beneficial.
• Candidates should be comfortable working on-site in Kochi, adaptable to a fast-paced academic environment, and able to collaborate effectively with cross-functional teams.