Branch Head

Company Description Medcity Study Abroad, powered by Medcity International Overseas Corporation, is a specialized overseas education and international healthcare career consultancy supporting students and professionals in building global careers. The organization focuses on study abroad programs, nursing and healthcare career pathways, international university admissions, student visa support, and language training across destinations such as Germany, the UK, Ireland, Canada, Australia, and Europe. Applicants benefit from personalized counselling, transparent guidance, and end-to-end support covering course selection, admissions, visa processes, licensing, and career planning. Based in India and serving a worldwide audience, Medcity Study Abroad simplifies the migration and education journey so individuals can make informed decisions and succeed internationally.

Role Description The Branch Head will lead the Kochi branch, overseeing daily operations, team performance, and service delivery to prospective students and healthcare professionals. This full-time, on-site role involves managing counselling and admissions processes, ensuring high-quality client interactions, and maintaining accurate records and reporting. The Branch Head will drive branch targets, implement marketing and outreach activities, build partnerships with local institutions, and promote Medcitys services in the region. Responsibilities include mentoring and developing branch staff, monitoring compliance with organizational policies, resolving escalated client issues, and collaborating with senior management on strategy and continuous improvement.

Qualifications

• Leadership and people management skills, including team supervision, performance monitoring, and staff development.
• Strong client relationship management, counselling, and communication skills, with the ability to guide students and professionals clearly and empathetically.
• Operational and organizational skills, covering branch administration, workflow management, documentation, and reporting.
• Business development and marketing abilities, including local networking, event coordination, and promoting services to prospective clients.
• Problem-solving and decision-making skills, with attention to detail and a focus on service quality and compliance.
• Experience in overseas education, international admissions, or healthcare career consultancy is highly beneficial.
• Bachelors degree or higher in Business, Management, Education, Healthcare, or a related field preferred.
• Proficiency in English and local languages, along with comfort using digital tools, CRM systems, and office productivity software.