Branch Head

Company Description Medcity Study Abroad, powered by Medcity International Overseas Corporation, is a trusted consultancy that supports students and professionals in building global education and healthcare careers. The organization focuses on study abroad programs, international university placements, nursing and healthcare opportunities, student visa assistance, language training, and global career pathways. With services spanning destinations such as Germany, the UK, Ireland, Canada, Australia, and other parts of Europe, Medcity Study Abroad offers personalized counselling and transparent, end-to-end guidance. From course selection and admissions to visa processing, licensing support, and career counselling, the team simplifies overseas education and migration so individuals can make confident, informed decisions. Based in India and serving clients worldwide, Medcity Study Abroad is dedicated to helping people study, grow, and succeed internationally.

Role Description The Branch Head is a full-time, on-site leadership role based in Kottayam, responsible for managing the overall operations and performance of the branch. This role includes overseeing counselling and admissions processes, ensuring high-quality client service, and guiding students and professionals through study abroad and international healthcare career pathways. The Branch Head will lead and mentor the branch team, set and monitor targets, manage workflows, and coordinate with central office functions to ensure smooth delivery of services. Day-to-day tasks include supervising staff, reviewing client cases, managing branch budgets and reports, organizing local outreach and marketing activities, and maintaining compliance with company policies and regulatory guidelines. The Branch Head will also represent the organization in local partnerships, events, and stakeholder meetings to strengthen the branchs presence and drive growth.

Qualifications

• Strong leadership, people management, and team development skills to supervise, motivate, and mentor branch staff.
• Experience in branch operations, service delivery, and workflow management, preferably in education, training, or overseas consultancy.
• Excellent communication, interpersonal, and counselling abilities to engage with students, families, and professionals from diverse backgrounds.
• Proficiency in sales, client relationship management, and local marketing or outreach activities to grow branch performance.
• Solid organizational, planning, and problem-solving skills, with the ability to handle multiple cases, deadlines, and priorities.
• Comfort with using CRM systems, productivity tools, and basic data reporting to track performance and support decision-making.
• Knowledge of international education systems, visa processes, and healthcare career pathways is highly desirable.
• Bachelors degree in business, management, education, or a related field; advanced qualifications or relevant certifications are an added advantage.
• Prior experience in a supervisory or branch head role and familiarity with the Kottayam regions education or training market is a plus.