Client Servicing

Medi Assist is Indias leading HealthTech and InsurTech company specializing in administering health benefits for employers, retail members, and public health schemes. Our Health Benefits Administration model provides the necessary tools for health plans to succeed, combining modular claims management, data-driven decision making, and customer-centric service solutions. We focus on innovation to reduce healthcare costs and blend talent with technology to manage claims effectively. Our comprehensive benefits management approach ensures positive experiences for our members while helping businesses and individuals keep healthcare costs low.

Role Description

This is a full-time, on-site role for a Client Servicing professional located in Mumbai. The role involves handling day-to-day client interactions, ensuring customer satisfaction, addressing client inquiries, and providing exceptional customer service. The Client Servicing professional will also manage financial aspects related to client services, ensuring seamless processing of transactions and claims, and working to improve overall customer experiences.

Qualifications

• Strong Client Services and Customer Service skills
• Excellent Communication skills
• Ability to ensure Customer Satisfaction
• Experience in Finance-related tasks
• Good problem-solving and analytical abilities
• Proficiency in relevant software and technologies
• Ability to work effectively in a team and independently