Associate Account Manager

Description

Position at WebMD

About WebMD

Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The companys award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands powerful, proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Temasek.

WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD, Medscape, CME Circle, Medpulse, eMedicine, MedicineNet, theheart.org, and RxList are among the trademarks of WebMD Health Corp. or its subsidiaries.

For Company details, visit our website: www.webmd.com / www.internetbrands.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Experience: 2 years

Responsibilities

? Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports

? Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations

? Manage timelines for digital programs for efficient and on time delivery

? Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other supporters in conjunction with sales colleagues as appropriate, including the ability to translate supporter priorities and expectations clearly across internal development teams

• ? Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system
• ? Able to implement processes and procedures; managing the project scope and timeline
• ? Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams
• ? Able to effectively trouble shoot and find solutions to meet clients and internal stakeholders expectations

? Time permitting, staying abreast of supporter news, market conditions, competitive activities, educational and technological trends through ongoing research and engagement at industry and medical conferences, literature reviews and other sources.

? Set client programme objectives and project timelines as part of start-up process

? Implement programmes to meet client objectives

Associate Account Manager Medscape is looking for an Associate Account Manager who will be responsible for the overall client satisfaction, strategy, and programme delivery for assigned Medscape Medical Affairs accounts. The Associate Account Manager is the primary relationship owner and serves as the project manager for all deliverables. The Associate Account Manager is responsible for defining client performance, marketing strategies, evaluating the effectiveness of client programmes, and recommending improvements or additional services as appropriate. The candidate will be expected to manage and execute a range of projects across multiple departments in support of our Medical Affairs business. The applicant should be a highly organized

individual with strong account leadership and customer relationship management expertise, detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline- driven environment, with a particular focus on efficient project and timeline execution.

Qualifications :? Bachelors Degree required

• ? Minimum of 2 years of experience with a combination of digital, agency and healthcare
• experience in an account management and/or project management role
• ? Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly
• deadline-driven environment
• ? Very strong customer service orientation
• ? Excellent time management, organizational skills and the ability to prioritize in order to
• meet deadlines
• ? Work in a cohesive team environment as well as independently
• ? Self-motivated, positive attitude, with a willingness to accept varied assignments
• ? Extreme focus on accuracy, attention to detail and consistency of work
• ? Excellent communication (verbal and written) skills
• ? Knowledge of medical terminology and/or experience in medical publishing, or Agency
• environment, or relevant digital technologies
• ? Experience with web-based document sharing sites (such as Google and SharePoint Online)
• ? Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task
• management systems like Workfront and Salesforce)