Voice Process - CSE - Night Shift

Company Description Medusind is a revenue cycle management (RCM) company specializing in comprehensive solutions for medical and dental practices. With over 20 years of focused expertise, Medusind supports end-to-end RCM services including billing, coding, credentialing, insurance verification, and denial management. The company processes billions of dollars in charges annually, handles millions of dental insurance verifications, and posts significant insurance payments each year. Medusinds PMS-agnostic model supports 70+ practice management systems and EHRs, offering clients flexibility and scalability. Known for high-quality work and strong recoveries, Medusind is recognized by clients for delivering above-standard results and excellent customer service.

Role Description This is a full-time, on-site Voice Process - CSE - Night Shift position based in Ahmedabad. The Customer Support Executive will handle inbound and outbound calls related to medical and dental RCM processes, addressing provider, practice staff, and patient queries with accuracy and empathy. Daily responsibilities include verifying information in internal systems, updating account details, documenting call outcomes, and following standard operating procedures. The role involves coordinating with internal teams to resolve issues, escalating complex cases when necessary, and meeting defined quality, productivity, and turnaround time targets. The CSE will also contribute to continuous process improvement by sharing feedback from customers and participating in training and performance review sessions.

Qualifications

• Strong Communication and Customer Service skills to manage high-volume calls, clarify complex information, and maintain a professional, patient-focused tone.
• Solid Analytical Skills and Business Process Improvement mindset to interpret account data, identify trends, and suggest ways to enhance call handling efficiency and accuracy.
• Ability and willingness to participate in Training, quickly learn RCM workflows, and adapt to updates in processes, tools, and client requirements.
• Comfort working permanent night shifts, with reliability in attendance and time management in an on-site environment.
• Proficiency in basic computer applications (MS Office, email, CRM or ticketing tools); exposure to healthcare, RCM, or BPO voice processes is an advantage.
• Minimum high school diploma; a graduate degree in any discipline is preferred.
• Demonstrated ability to work in a team, handle confidential information, and deliver consistent performance under targets.

Interested candidates can forward their resume on [HIDDEN TEXT]