Regional Human Resources Shared Services Center Head

Role Regional HR SSC Head

Scope & Purpose 

Overall leadership and responsibility for services delivered by Regional HR SSC. The aim is to provide accurate and timely customer support in all regional SSC activities relating to personnel administration, payroll, recruiting services and other HR functions. 

Core Responsibilities 

Be the functional responsible for all regional SSC activities; Lead and further shape the regional SSC team; Work actively to manage and deliver HR Shared Services; Create shape of future Regional SSC direction and strategy; Coordinate middle and long-term goals; Responsibility for employees within Regional SSC; Perform key role in leadership and coaching; Communication and stakeholder management; SSC performance and efficiency management. 

Leadership

Responsible for employees within Regional SSC. Create an environment where all employees are engaged.

Perform a key role in leadership, coaching, driving engagement, diversity and mentoring efforts

Communication, Emblement & Stakeholders

Built and maintain strategic relationships with internal and external partners

Lead innovation and drive the change in positive way, always challenging the status quo while actively developing the team to perform at its best

Cooperate with SSC management Team, is responsible for the preparation and planning of the annual budget for the regional SSC in alignment with Global HR SSC Head and Regional HR responsible

SSC Performance & Efficiency

• Deliver SLAs/KPIs and improve effectiveness, efficiency and quality of the operations for all HR processes each year
• Ensure adherence to Global and regional guidelines, processes and methodologies within the Regional SSC
• Responsible that all legal requirements will be fulfilled and adhered, and the activities within the regional HR SSC will be executed in a full compliant and audit proof way

Your Experience and Qualification

MBA HR

Minimum 5 years of professional experience in HR or HR services including managerial experience in SSC/BPO or HR Operations. Experience in project/company multi-site environments. Experience with Success Factors, People Doc, SAP HR and ticketing systems. 

Minimum Requirement:

• Strong computer skills, including MS office Tools like, Strong Excel knowledge and data management skill, PPT, SAP.
• Strong communication skills: (written and verbal) to effectively convey information to stakeholders and team members. Fluent written and spoken English.
• Excellent organizational and time management skills: to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. 
• Problem-solving and analytical skills: to identify issues and develop effective solutions. 

• Leadership and interpersonal skills: to motivate and guide teams, build relationships, and manage conflict. 
• Ability to manage multiple tasks and deadlines.
• Customer focused and results oriented. Attention to detail.
• Responsible and organized, Logical thinker.
• Passion to learn new concepts, technologies, and processes.