Shiprocket Operations Executive

#EcommerceExecutive #Shiprocket #Banaglore #WorkFromOffice #Operations #Procurement

We are looking for highly motivated and ambitious folks to be a part of our Operations Team.

1. Order Fulfillment & Logistics

• Order Processing: Manage and fulfill all incoming orders via our e-commerce dashboard (Shiprocket, Amazon, Flipkart, Quick Commerce).
• Shipping Coordination: Book shipments with various courier partners and generate shipping labels (Shiprocket, Amazon, Flipkart, Quick Commerce)..
• Logistics Follow-up: Track shipments daily and proactively resolve any delays or delivery issues with courier partners to ensure timely arrival.

2. Omni-Channel Customer Support

• Direct Interaction: Act as the primary point of contact for customers across all platforms: WhatsApp, Phone Calls, Email, and Social Media (Instagram/Facebook).
• Issue Resolution: Handle queries regarding product details, order status, returns, or exchanges with a helpful and professional customer-first attitude.

3. Operational Support

• Inventory Tracking: Maintain records of stock levels and order data using Microsoft Excel.
• Data Reporting: Prepare simple weekly reports on order volumes and delivery performance.

Requirements & Skills

• Technical: Basic proficiency in Microsoft Excel (data entry, simple formulas, sorting).
• Communication: Excellent verbal and written communication skills in English and Hindi (Knowledge of Kannada is a plus).
• Aptitude: Strong multi-tasking abilities and a problem-solving mindset.

About the company

We are a content-first EdTech Test Prep Startup where we aim to provide students with the best-curated content in both digital and physical formats.

Website: meiosispublications.com

Amazon: https://www.amazon.in/stores/MeiosisPublications/page/3056EBDD-2D85-461B-9063-E516ECA96B9D

Location: Indiranagar, Bangalore (Work from Office)

Openings: 2

Payout: 3.0 to 4.5 LPA