Sr. EUC Engineer

At Merative, you can apply your skills and grow new ones with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

The role involves designing and implementing strategic operational plans for endpoints, including deploying devices using Zero Touch Deployment integrated with Windows Auto Pilot, Apple Business Manager, and Android Enterprise. Responsibilities include planning and configuring devices to meet compliance requirements, deploying, patching, and updating OS and software, and ensuring compliance throughout the software lifecycle. Backup plans across cloud and native platforms must be created and applied, while security policies and restrictions are implemented to reduce attacks, primarily using Microsoft Defender. Adherence to compliance frameworks like HIPAA, HITRUST, HITECH, and SOC 2 is essential, along with troubleshooting endpoint issues using Intune/Jamf. Automation using PowerShell and Microsoft Graph API is expected, with regular communication to stakeholders on workflow progress. Reporting, compliance tracking, and collaboration with cross-functional teams are key aspects, along with enhancing user productivity within M365 and following ITSM processes like ServiceNow.

Responsibilities:

• Design and implement strategic operational plans for endpoints.
• Deploy devices using Zero Touch Deployment with the integration of Windows Auto Pilot, Apple Business Manager, and Android Enterprise.
• Plan and implement device configurations for various devices according to compliance requirements.
• Deploy, configure, patch, and update various OS and software, and report on compliance throughout the software lifecycle.
• Create and apply backup plans across various platforms, including cloud and native applications.
• Implement security policies and restrictions to end machines to reduce attacks, preferably using Microsoft Defender.
• Adhere to various compliance frameworks and implement them in the network to ensure audit certifications (HIPPA, HITRUST, HITECH, SOC 2).
• Troubleshoot and resolve problems within endpoints using Intune/Jamf.
• Automate tasks using PowerShell and Microsoft Graph API.
• Communicate with higher-order stakeholders to keep them updated on ongoing workflows.
• Establish reporting to ensure compliance and update higher organizational stakeholders.
• Adhere to the ServiceNow ITSM to compete with the process.
• Communicate and collaborate with cross-functional teams to deliver better results.
• Track changes in M365 and find use cases to enhance user productivity.

• Intune Experience: Expert level with 6+ years of experience.
• Jamf Experience: Hands-on experience with 2+ years.
• Windows, Mac, Android, iOS: Expert level with 6+ years of experience.
• Azure Active Directory: Hands-on experience with 3+ years.
• Microsoft Defender: Beginner level with 2+ years.
• PowerShell, Graph API: Hands-on experience with 2+ years.
• HIPPA, HITRUST, HITECH, SOC 2: Beginner level with 2+ years.
• ServiceNow: Hands-on experience with 2+ years.
• Microsoft 365: Beginner level with 1+ years.

• Strong communication and report writing skills.

• MS 900 M365 Fundamental
• MD 100 Windows 11

• Integration with Azure AD: Knowledge of integrating Azure Active Directory into macOS login.
• Profile Management: Ability to manage and remove profiles in macOS.
• Security Configuration: Understanding of csrutil (System Integrity Protection) and how to enable it, along with the implications of enabling it.
• Diagnostics and Troubleshooting: Proficiency in collecting diagnostics logs for macOS and visualizing them for troubleshooting purposes.
• Zero Touch Deployment: Experience with zero-touch deployment for macOS devices using tools like Apple Business Manager and Jamf.
• Compliance and Security: Implementing security policies and compliance frameworks specific to macOS to ensure audit certifications.
• Software Lifecycle Management: Deploying, configuring, patching, and updating macOS software and reporting on compliance throughout the software lifecycle.