Head Of Operations Banking & Financial Services

Role: Head of Operations Banking & Financial Services

Location: Bangalore

Type: Full-Time | Executive Leadership

Are you a seasoned operations leader who thrives on scaling massive delivery ecosystems? We are looking for a strategic visionary to lead a multi-tower managed services portfolio for a global leader in third-party delivery.

If you have a track record of managing 2,000+ FTEs and deep expertise in the regulatory complexities of BFS, lets talk.

The Mission

As the Head of Operations, you will steer large-scale global delivery models, focusing on high-stakes domains including KYC, AML, and regulatory compliance. You won't just manage scale; you will drive digital transformation, automation, and operational excellence.

What You Bring

• The Experience: 20+ years in large-scale third-party delivery (BPO/ITeS). Preference for third-party over captive environments.
• The Scale: Proven success in leading and scaling teams of 2,000+ FTEs.
• The Domain: Deep-rooted expertise in Banking & Financial Services, specifically managing multi-tower services and complex regulatory frameworks.
• The Tech Edge: High proficiency in digital enablement, workflow tools, and automation to drive efficiency.
• The Strategy: Mastery of service delivery frameworks, governance, and global delivery metrics.

Why This Role?

• Lead a massive, high-impact portfolio in the heart of Bangalore.
• Shape the strategy for technology-enabled services for Tier-1 global banks.
• Drive innovation in a fast-paced, third-party delivery culture.

How to Apply

Interested in taking this ahead? Please submit your profile highlighting your experience in scaling large BFS teams and your exposure to third-party managed services.

Send your updated resume to vivek@jobpoint.co.in or apply directly on the portal.

Confidentiality Assured

Warm Regards,

VIVEK | JOBPOINT

vivek@jobpoint.co.in| www.jobpoint.co.in |www.linkedin.com/in/jobpoint