Hiring: Contact Centre Trainer

Were Hiring: Contact Centre Trainer | Chennai

MGM Healthcare is looking for a passionate Contact Centre Trainer to upskill our teams and elevate patient engagement across inbound, outbound, marketing, digital, and emergency workflows.

What You ll Do:

• Design & deliver induction, refresher, and digital-first training programs.
  
• Convert complex hospital workflows into clear SOPs, call flows & decision trees.
  
• Coach teams on empathy, call handling, escalation management, and patient-first communication.
  
• Partner with Operations, QA, Marketing, and IT for seamless rollout of initiatives.
  
• Track training impact on call quality, conversions, and patient satisfaction.
  

What Were Looking For:

• 3 to 6 years in healthcare contact centers, 1 to 2 years in training/SME roles.
  
• Skilled in adult learning, coaching, SOP creation, CRM systems, and digital health platforms.
  
• Analytical, patient-centric, performance-driven, with strong communication & stakeholder management skills.
  

Why Join Us?

• Shape high-performing contact center teams delivering exceptional patient experience.
  
• Implement innovative, digital-first learning journeys.
  
• Grow in a fast-paced, multi-process healthcare environment with opportunities for leadership.
  

Interested professionals can apply:

cc.con@mgmhealthcare.in | hr@mgmhealthcare.in

+91 97109 06655