Customer Service Representative(Farsi Speaker)

Responsibilities

• Manage incoming customer calls, live chats, and emails in a responsive manner.
• Professionally addressing clients’ inquiries and complaints.
• Assist clients with account opening, amendments, and provide all relevant onboarding documents and materials
• Address and troubleshoot common platform issues, including login problems on MetaTrader 4 and MetaTrader 5.
• Get familiar with companys products and introduce them to customers.
• Develop a comprehensive understanding of the companys products and effectively introduce them to clients.
• Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams
• Handle inquiries and manage settings related to Introducing Broker (IB) programs.
• Perform sales profile maintenance and manage customer data to ensure accuracy and consistency.