Director - Customer Success | SaaS

• - Create a growth story in the world of customer success
• - Own 35% of the clients revenue and top tier accounts

Our client helps you optimize your work patterns by providing real-time insights, allowing you to improve efficiency and performance. Its designed to make your workflow smoother and empower you to achieve your best results.

• Own end-to-end account strategy for the top tier clients, identifying upsell/cross-sell and growth opportunities.
• Build strong relationships with CXOs, IT, and Operations to drive long-term engagement.
• Conduct executive business reviews, ensure deep platform adoption, and demonstrate ROI to clients.
• Drive contract renewals, reduce churn risk, and achieve revenue expansion targets.
• Stay ahead of industry trends, represent the platform at key forums, and position it as a strategic enterprise solution.

• 5-8 years of experience in Customer Success or Enterprise SaaS Account Management.
• Proven track record managing and expanding large enterprise accounts ($500K+ ARR).
• Expertise in C-level stakeholder management and consultative selling.
• Strong data-driven approach with experience in business reviews and analytics.

Industry leading compensation and a chance to create a meaningful impact across the space of Workforce Analytics.

Contact: Sahil Gupta

Quote job ref: JN-032025-6694337