IT Support Business Analyst Distribution Module

is for an IT Support Business Analyst Distribution Module (Pharmaceutical Industry), requiring around 5 years of experience in pharmaceutical distribution operations and distribution application support.

Role overview:

The role combines three major responsibilities:

• Application Support: Supporting distributors, field staff and corporate marketing teams in using the DISHA distribution application.
• Business Analysis: Understanding business requirements, coordinating with business teams and vendors, and implementing system improvements.
• Distribution Operations & MIS: Managing master data, sales uploads, month-end closing, schedulers and business reports.

• 1. Support end users Distributors, Field Staff, Corporate Marketing Staff on business application.
• 2. Resolve day-to-day issues by coordinating between vendor and users.
• 3. Coordinate with vendors for new developments, bug fixes & resolving day-to-day issues
• 4. Prepare user manual, Support and provide training to field staff and corporate marketing staff.
• 5. Manage Master data like Customer, Product etc.,
• 6. Manage data corrections related to division, HQ & Product
• 7. Test & implement new developments / requirements in DISHA
• 8. Coordinate with Business Team for new requirements & improvements.
• 9. Generate reports or MIS as required by the business team.
• 10. Uploading of online sales, direct sales & exception customer sales into DISHA.
• 11. Support Month End Sales Closing & new month Opening activities.
• 12. Maintain and update the Schedulers regularly depending up on the business
• requirement.

• Qualification: Any Degree
• Domain: Working distributors software in the Pharma.
• Experience: 1 years in distribution department and experience in handling in the
• distribution applications