Micro Labs - Application Support Engineer - HRMS/HCM System

Description Responsibilities

• Provide support for the HR Management System and related components, resolving tickets received from plant and local organisation users.
• Analyse, troubleshoot, and resolve complex application issues (functional and technical) on the .NET-based platform, including user access, data issues, workflows, integrations, and performance.
• Work closely with HR, payroll, and other stakeholder teams to understand issues, reproduce problems, and provide clear, user-friendly resolutions.
• Collaborate with development / L3 teams for defect analysis, bug fixes, enhancements, and change deployments; follow through until closure.
• Monitor application health, scheduled jobs, and interfaces; proactively identify and address recurring issues or risks.
• Document root cause, workarounds, and permanent fixes; contribute to and maintain a knowledge base for L1 and end users.
• Participate in release/UAT cycles for Unnati changes, validate fixes, and support production rollouts.
• Ensure compliance with Micro labs IT processes for incident, problem, and change management, including proper ticket logging and reporting.
• Provide guidance to L1 support team members and help improve support processes and user experience.

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 6 years of experience in application support, with at least 3- 4 years in L2 support roles.
• Experience supporting enterprise business applications, preferably HRMS/HCM or similar business-critical systems.
• Hands-on experience with applications built on the .NET stack (ability to read logs, understand basic architecture, and coordinate effectively with developers).
• Good understanding of incident, problem, and change management processes and working with ticketing tools.
• Analytical and problem-solving skills with ability to diagnose complex issues across application, data, and user process.
• Ability to interact confidently with HR and senior functional users.

• Experience in pharma / manufacturing domain or supporting applications in regulated enterprise environments.
• Exposure to SQL for basic data checks, queries, and troubleshooting.
• Experience with integrations between HRMS and other enterprise systems (e.g., payroll, ERP).

(ref:hirist.tech)